Client
Our experience with Telare Law started off very positive. They sent a thoughtful welcome care package and made us feel valued right from the beginning. It gave us confidence that we had chosen the right team to represent us. However, as time went on (over the course of more than a year and a half ) the communication became very disappointing. My husband and I often found ourselves having to reach out for updates, next steps, and general guidance. Our calls and emails frequently went unanswered, and we rarely received proactive communication from their team. To make things more difficult, we had several different people working on our case throughout the year, which made it feel like we were starting over each time. The lack of consistency and follow-through caused a lot of frustration and uncertainty about where things stood. The saving grace was our new lawyer, Carrie, who took over after the previous attorney left. She was excellent, responsive, clear, and transparent. She kept us informed and helped us understand exactly where we were in the process. In the end, we did get a good outcome, but the overall experience wasn't what we expected based on how it started. I wish the communication and consistency throughout had matched the level of care and professionalism that Carrie provided. Prior to Carrie, It often felt like we were doing the follow-up ourselves instead of receiving the regular updates we were promised.