Poole Brooke Plumlee PC

Hired Jordan Fanney to handle a custody/child support case. Spoke big game in the initial consultation and we learned throughout the process he had zero intention of fighting on our behalf. He was unprepared, knew little details of our case after MONTHS of being charged for his "preparation". We were quoted $8-10k for both cases (more if we went to court). We paid him over $20k, never went to court, never even prepared for court , and he negotiated away everything i asked for in the agreement without my permission. He began aggressively charging after he saw my financial info for the child support case. Billed for 3 hour calls that never took place??? He had my wife and myself doing all his research and paperwork as he said this would "keep costs down". When we questioned him he became combative, defensive and frankly snotty. Contacted the partners at the office with our concerns and was dismissed by them as well- no surprise while interviewing new representation we learned Jordan has a reputation among local lawyers for being "lazy" and "afraid of court trials". Those are direct quotes from more than one attorney we interviewed after parting ways when doing consultations and reviewing our current custody order that now has to be amended. Oh did I mention he never even handled the child support case? So $21k for a poorly written agreement that is worse that what we were following WITHOUT and order prior to hiring him.

It was a great experience. We were in debt over 130,000.00 dollars in back taxes. We worked with Todd Rothlisberger he went to work immediately. We are happy to say that our debt is dissolved and we are getting a refund. The service was professional and fast. We recommend this firm. Trust me, they are a wonderful group. Mr. Todd D. Roethlisberger and Ms. Amber M. Boyd. Thank God for both of you

I was in debt for over 100,000.00 dollars in back taxes. I tried for years to resolve the problem. I decided to give this firm a shot. They went to work immediately. I am happy to say that they worked with me and got me totally relieved of my entire tax debt. The service was professional and fast. After years of trying with many agencies, I am happy to report that this law firm got me the relief that I needed. The cost of their services was extremely reasonable. I would highly recommend this firm. They saved me from years of very tense financial and spiritual worry. Trust me, they are a wonderful group. I am forever indebted to Mr. Todd D. Roethlisberger and Ms. Amber M. Boyd. Thank God for both of them .

I had reached out to Brooke Plumlee PC in search of legal counsel, I received a call from Bryan Plumlee himself, he was apologetic that he would not be the right fit for my case but took the time to point me to the right direction of who could help me. He was nice and cordial and I very much appreciated his time and help.

I gave them 1 star because I called to get my remaining balance to pay off. Their accounting person was awful and rude. She did not know what the fees are being charged for nor the remaining balance that I would had to speak to the lawyer handling the case to get the final balance. That was fine but why be nasty and rude if clients are asking. They really need to train their front office or accounting staff better customer service or how to properly talk to clients better. My husband called a second time and asked to speak to a specific paralegal or lawyer involved in the case to get the final balance and they mistakenly transferred him to this accounting person they had again. She was soo rude and spoke to us both slowly like you are talking to a 1st grader like we did not speak any English. I do not know if it's because of our last name but we both were born in the states so there was no need to belittle people that are trying to pay off their remaining balance. Makes me think she speaks to all foreigners this way and everybody should be spoken with respect regardless what race, former or current client. We will not be using them ever again for any services knowing they have rude and nasty accounting or front office staff that are not properly trained. I will also be telling others I know about this awful experience.