The Law Offices of Carroll & Hinojosa, PLLC

Whomever the receptionist is, she has horrible professionalism and etiquette. Cutting off inquiring prospective clients in the middle of talking is extremely rude. I had 3 matters I was looking to hire an attorney for, and found this law practice through Metlife. The most pressing matter was a ticket my son received, and then I also need to get my children's last names changed and a Will made. Before I could even get through the ticket matter the receptionist cut me off and said "Before you continue let me let you know we aren't taking any tickets". Well I do apologize that the middle of my sentence interrupted the beginning of yours! Cutting me off may have saved you 30 seconds, but it also lost your law office money and a prospective client.

I am deaf as I used my video relay interpreter on my phone, however, I received an call as I answered the phone and she throws as shotgun then hung up without greeting to explain the reason of rejection. I did called back why she hung up so fast and she act likely that she didn't hung up but just leave a message. I am already on the phone to answer and not leaving messages. She is extremely rudely and I believe someone need to fired her for not do right. I can reported to my other company not to use this for having the front desk so rude.

Positive experience, Adam kept in contact with the prosecutor along the way. Being out of state, very stressful not understanding the Texas court system. He made sure to put me at ease

Save your time and money. Horrible customer experience. Unacceptable response time to emails. No sense of urgency. Dishonest. Could not deliver commitments on time. Incapable of finding a solution to our needs. Lazy, lethargic, incompetent, and careless. Chat GPT was more helpful than the counsel I received.

Mr. George Carroll is the best attorney in the San Antonio market. He cares and does the right thing for his clients. I have been working with this firm for over 7 years and they have been nothing but kind, ethical, honest, and hardworking for my family and I. If you want a great attorney go with this firm. Mr. Carroll is the best ever!!