★★★★★
I cannot recommend this firm highly enough for medical malpractice cases in Austin. From the moment I contacted them they demonstrated genuine compassion for what I was going through while maintaining the meticulous attention to detail that a complex medical case demands. Mr Hastings and his team showed a deep expertise in both medical and legal matters, cruciful building a strong legal argument. I was also impressed by how they explained the process in terms I can understand never making me feel rushed or unimportant. If you're facing a medical negligence issue these are the attorneys you want in your corner.
★★★★★
When I needed to explore a potential healthcare malpractice claim I contacted several firms after thorough online research. The Hastings law firm immediately stood out. Their intake person took a genuine interest in my case and sounded like they were actually listening not just waiting to get me off the phone. Hastings provided honest guidance and explained the legal requirements clearly. Although my case ultimately didn't meet the legal threshold they did treat me with professionalism and respect throughout the process and never made me feel unimportant during such a stressful situation. I would absolutely recommend Hastings Law Firm to anyone who's found themselves on a similar situation with a claim against a healthcare provider.
★★★★★
My first introduction to Hastings Law Firm was through intake paralegal Lisa Mantellini. She immediately put me at ease as I related my needs and concerns. She answered my questions, gave me a timeline and provided me with additional ways to reach others in the law firm. Thank you Lisa, I appreciate your professional manner as you gathered information.
Sharon Sanders
★★★★★
After experiencing a healthcare mishap I called a few attorneys and was told that Tommy Hastings was the top medical malpractice specialist in the area. I spoke with his team and they were very helpful and knowledgeable. We'll see how everything works out but so far the experience has been positive.
★
When I first contacted Hastings on January 20th, Nathalie Galindo took my call. She first made it sound like the fact that I got treatment that mostly resolved my injury from a different doctor somehow disqualified me from seeking restitution from the parties who caused it. She was trying to only get basic info, but without full context, it's not clear why I believe I have a case. Luckily, I did convince her to let me Email her a written description of what led me to seek legal help, which was a writeup I already had meant for a complaint to the Texas Medical Board that I'm about to submit. I was told that I would hear back about whether someone could take my case the next day.
Two days later, I sent a follow-up Email because I hadn't heard anything yet. Still without a response, I called back on the fourth day. I got someone else, who promised they'd have Nathalie call me back. I wasn't available at the time she called the next morning, and she didn't leave a voicemail message. She did send an Email, but the entire text of the Email is "Reviewing Ms. [last name]- No worries". That's not even a complete sentence. She had been writing in complete sentences in our Email exchanges before, so that was pretty irritating. I Emailed her back for clarification and got no response.
I wasn't able to call back again until Wednesday, January 29th. Again, no more clarification from Nathalie in the meantime. I called the next day, and a different intake specialist answered, so I asked her to have Nathalie call me back. That intake specialist somehow got the impression that Nathalie was waiting for some kind of timeline from me, but all the dates were in the document I sent. Nathalie called me back later that day, and it honestly sounded like she didn't do anything at all with the information I sent her. She seemed to have forgotten if she still even had it at first, claiming that they were really busy. But to let it sit for 9 days without doing anything is egregious, especially when I've been getting responses from every other lawyer within two business days.
She called me back again Thursday (January 30th) morning while I was unavailable. And again, she didn't leave a voicemail message, but I did get some poorly written text messages from her. She even wrote the firm's phone number incorrectly in one of them. And she did send another Email, incorrectly claiming that I'm outside of the statute of limitations. I am admittedly cutting it close for a lot of reasons, but I still have two months. Once I was finally able to talk to her after running some errands, she again tried to claim that I was outside of my statute of limitations by referencing the date I was diagnosed by a completely different medical provider.
After clarifying that I had no intention of taking legal action against the doctor who originally diagnosed me, and that I only included that information for context, she then said that it was too late to start a case because they need 5-6 months to get medical records, even though I already have all of them. She said that they don't trust anybody and get all the medical records themselves. I explained that I've also done medical records requests myself, and they've only taken a few weeks. She then said that they're "sealed" medical records and that the firm is "very good" at what they do. The audacity of that woman to say that to me after the runaround she gave me is astounding. Even better, the homepage of Hastings' website states a much shorter timeframe, as seen in my screenshot.
Edit to address Hastings' response: You wouldn't know if there was a chance of a successful claim because Nathalie was determined to turn me away from the outset, and a lawyer never saw what I wrote. Please don't lie to me. Maybe Nathalie is "experienced", but it's certainly not in high quality work. You seem to think that I am only upset about the decision, even though I described a series of unprofessional behavior on Nathalie's part, including poorly written messages, ignoring what I sent her, and providing incorrect information.
