Bart Durham Injury Law

This go around has been such a bad experience. I'm totally disgusted with how your office has handled me and my daughter case. I've talked to everyone in the office except for the paralegal that is supposed to be representing us. We've called and left several messages, still no call back. We've been txt messaged by someone other than the paralegal. It's funny how the whole time we were going to the doctor and doing physical therapy that we would get a call from their customer service department weekly . But now that it's time to settle we hear nothing. We have to continue to call and leave messages to the point that we have spoken with a supervisor. But the callbacks and updates are still not being done. And we still have to talk to everyone else in the law firm except the paralegal. I've used this company twice and I hope to God I don't have to use them or another company because this law firm will be the last on my list. There's no way Bart would've allowed this lack of communication, disregard for customer care and unprofessionalism.

Most people have no clue where or who to turn to when they need special help in their lives. I am so very grateful I got Cassie! She was so kind, knowledgeable and put me at ease from the first phone call. She went above and beyond by checking on me and making sure I was taken care of. I tell everyone even if you don't know where to begin start with Cassie Hancock on the Bart Durham team. She is a wonderful employee for them and a wonderful person to help everyone. Thank you Cassie!

Aaryn, the receptionist, at Bart Durham goes far above and beyond her job requirements. She makes navigating who to speak to simple and time-efficient, saving both time and frustration. We all know the receptionist is the first impression when you walk into a building or make a phone call, and she sets a remarkably high bar of professionalism and courtesy. Her standard of excellence reflects positively on Bart Durham and leaves every caller and visitor with confidence in the company.

This office has the most amazing customer service I have ever received. Olivia helped me during a situation that really rocked me. With her steady energy I was able to regain balance and proceed through my experience with trust that I was in the right hands. If you're looking for a law firm that will treat you with a lot of care, this is it.

If you're looking for someone to defend your case, don't be discouraged by the negative reviews. There are only 69 out of 595, and of course they can't make everyone happy. Do your research, because obviously they won't take a case that has no chance of winning or of bringing benefits -- after all, they are lawyers, and no one works for free! Many complaints are about communication, but honestly, some people just expect answers whenever and however they want. In my experience, every question, doubt, and call I had was answered, and things take time. My case was resolved in 7 months in my favor! I'm very thankful for the service and attention I received, especially from Lory, who always did her best and speaks Spanish. I give them for their excellent treatment and attention. I truly recommend them! Att Carmen Medina