St. Clair Hospital

I took my son to the emergency room in June for concussion/whiplash screening, he was a passenger in a car that was hit. We told the receptionist why we were there and she asked for our insurance card and his driver license. After a long wait, exam and release my kid went home with a crappy neck brace and not much information, after CT scans and evaluations. A month or so later, we receive bills and collections notices. We had no idea that OUR car insurance was necessary for the claim. We contact our insurance after paying bills, as to not ruin our kid's (just turned 19) credit score. We no longer are able to deal with his medical and every time he calls or our insurance calls, they never get the right person and nothing is resolved. Almost 6 months later, nothing is resolved and I paid bills for my kid being a victim in an accident he had 0% responsibility for. The receptionist: a failure. The billing department: a failure. The system: a failure. Thanks for nothing, we will never return to this convenient location. Can I give zero stars?

I gave birth recently at St Clair and my two nurses Jenn and McKenzie were absolute rockstars. They took amazing care of me the hours before delivering and gave the same level of care after I gave birth to me and my newborn. They both took the time to get to know my husband and I and made us feel so comfortable. I was not just another patient for them to pass the day, they cared for me. I could go on and on about how incredible they were, I could not thank them enough for being the best nurses out there!!

My highest regards to the staff on the 5th floor, nurses, doctors, dietary, and housekeeping. I was admitted there on Tuesday and received great care until I was discharged today. I basically had emergency gall bladder removal due to stones, enzymes, and duct issues. This was on going and caused intense pain which resulted in me missing work. They managed my pain and nausea. I had a steady stream of doctors from Pittsburgh Gastro, PA's, and doctors from my primary care physicians office stopping by to check on me and explain to me what was going on. Way to go Med Surg floor 5 team. You are amazing!

The birthing center is top-notch. We couldn't have had a better experience. Special shout-outs to Dr. Schmitz, Dr. Griffin, and Dr. Conway for delivering our baby, and also a special shout-out to Leslie and Sam, the two nurses who absolutely gave us the best care possible after our baby was born.

Horrible Billing Experience - Avoid if Possible! I had an awful experience with Saint Clair Memorial Hospital and South Hills Radiology Associates. I paid my bill through my Highmark HSA account just two weeks after receiving it. Despite that, they claimed they never got the payment and sent my account to a debt collector over $95. The debt collector harassed me for almost a year. I made at least 10 phone calls with Highmark, the hospital, and the collection agency, but no one took responsibility or solved the issue. Even after all that time, they are still bothering me. This was an extremely frustrating and stressful experience over a small payment that I already made. I will never go to Saint Clair Memorial Hospital again, and I strongly recommend avoiding South Hills Radiology Associates as well. Their billing practices are careless and unprofessional.