Client
It's been over a year since my accident, and 9 months since I was finished with treatment. Terrible communication-- they dont provide updates. You have to call and ask them what's going on to which they provide the same "update" from the previous month, an apology then promise to "update" you and communicate more often... which they dont. At this rate I'm not sure whether to ride it out with them or hire a separate firm altogether to finish my case. Sad, because I see most people's experience is much better than this... which is why I chose them in the first place. It must depend on how much your case is worth and what type of insurance you have as to how quickly they work for you...