Clarke Phifer, PLLC

Very frustrating. Firm did my father's estate docs. Years later I want to make a simple change. Called 4 times and sent 2 emails over the last 4 months. No response. Poor service.

Very professional and personable. Listened carefully to my specific needs and drafted a plan to cover everything. I am very satisfied and relieved to have this done. The best part is that I am assured it is done correctly.

Mr. McNeill completed the closing of our new home. It was an amazing experience, Mr. McNeill, Ms. Lynn and all of the staff are very professional and kind. I highly recommend their services.

I have done 2 transactions with this firm. Tabitha being the main point of contact for each. I am only giving two starts because the transactions closed and there were not any huge issues that held up closing. Tabitha is not someone that I would ever work with again. She is rude, and has no communication skills whatsoever as well as no customer service skills. It felt like I was inconveniencing her when I would call to ask questions. I get several emails with documents attached to them with absolutely no explication on what they were. If I didn't have experience in the real estate industry I wouldn't have had a clue what they were. I will be taking my business elsewhere in the future.

We're about 6mths into settling an estate from out of town, and I can't sing the praises of Mark Vaughn, Spenser Combs and Crystal loud enough. I'm serving as the Executor, and they have been truly fantastic to work with. Most importantly they have helped me avoid mistakes BEFORE making them! I hate redoing work that should have been done right and would require extra explanation to the probate court to correct, so I GREATLY appreciate that when they say, just call/email and ask us first, they MEAN it :) Also, on several occasions that I've come to town to clear out the house, they have bent over backward to assist me on minor and major tasks I saw as unsolvable *problems* but to them, it was Par for the course and easily addressed. After being in this now for several months, a couple notes of advice to offer, for those looking for estate planning & administration: 1) Request for them to do an "Heirs meeting" so they can interpret the Will/trust/whatever documents FOR you. Don't even try to explain what you don't know will occur on your own. Let the heirs ask the *attorneys* answer any questions they're allowed to and describe who works for whom, and why. They essential represent the person who died so they're basically not allowed to disclose or advise almost anything to the heirs; only the PR is under obligation/allowed to update them (and should do so regularly as the heirs sole their touch point). Having the meeting will keep costs down in the end, since they'll not need to field all those calls/email from heirs, and not have to reexplain the correct wording, when you explain something wrong or *incompletely* accidentally LOL. When you're deep in fresh grief after the loss of your loved one, do NOT even try to answer everyone's questions on your own right off the bat. I've learned that even what I read online is grossly inaccurate for how it *actually* works so just ask them every question you have. 2) Take their advice. They really do know their stuff -- backwards and forwards. Rely heavily on them b/c mistakes will cost time or money, or both. Better to get it right the 1st time. Pro Tip: Set up your financial accounts for the estate with Susan/Martha/Dana over at FirstBank in the *Pinterest Plaza* location. Together, with this firm, they have been an efficient dream team, after a very rough start at another local bank. You won't regret using either. Lastly, we had to sell property and used Craig Phifer to review the listing agreement and close our side, and had a great experience. Very knowledgeable, very detail-oriented, fairly-priced, and clear instructions. (Not a lot of "hand-holding" since they're probably used to dealing with higher-end clientele who know what they're doing already LOL) But, that said, every single question I had if Melissa (his paralegal/assistant), she was happy to answer clearly and in as much detail as I needed :) This office is everything a team of attorneys SHOULD be.