Client
I really cannot say I've had a positive experience with this firm. Throughout my case, I've felt like I had to fight just to be heard--whether it was with my paralegal, Josh Isaac, or my attorney. I constantly had to push to get my concerns taken seriously. A perfect example happened today. We had a hearing scheduled regarding my RFA, specifically to add causal injuries to my claim. The attorney assigned to me at the last minute only addressed travel reimbursement and completely failed to mention the actual issue of causal injuries. When I finally spoke to him afterward, he admitted he was "new to the case" and that the main issue was buried in the verbiage, so he missed it. This is unbelievable, especially as I sit here in pain and now have to wait even longer for something that should have been handled properly today. I even attempted to file a complaint with a supervisor and ended up on hold for nearly 30 minutes after being told to "hold on." The only reason I'm giving 2 stars is because I did receive an SLU award. But overall, I do not feel I've been treated with the dignity, respect, or attention that a client deserves.