Client
They are short staffed which I was very understanding to. My paralegal seems young, unprofessional and not fully knowledgeable to what's going on. Her name is Alexandra Mohn and she has been consistently not answering my phone calls taking a while to return my phone calls and not able to fully help me with what I need. It got to a point where I felt the need to email her as well to star a paper trail. I found another person in the office very helpful and asked for her to be my paralegal after Alexandra was so rude one day I couldn't take it anymore. It's like they don't Know about what we are already going thru which they are supposed to obviously because they are representing us. I ask to speak to a supervisor because I've let Alexandra know multiple times I'm also going thru mental challenges as well and the physical that she knows about. She talked to me very cold and rude. I was over this treatment as I've been dealing with it for over a year atp. The supervisor got on the phone and was even ruder if that was possible. Geesh idk what I could have done to these women to have them on 10. The supervisor didn't even give me a change to let her know my concerns before telling me I was ranting. I was in fact reading off dated emails that were returned, bullets points of everything that has occurred and phone calls that she nvr returned. The supervisor being Angelina Hale-Beneat. She was yelling and talking over me in the phone. I was nvr yelling and what I believe Alexandra was mad about was me interjecting when she was saying incorrect information. All of this has mad me externally uncomfortable. I specifically asked for Sabrina Escoto because she seemed kind, well with communication and just over all more knowledgeable and helpful. She made me feel comfortable while Alexandra was away. It seems like Alexandra has nvr cared about that. I would love for someone to reach out to me and for someone to listen to that phone call that I shared with the three of them. It left me in such a state where I couldn't breath because of the panic sever panic attack I experienced right after the call. That has severely effected me. If I didn't have a service animal tbh I could have died that day and that had been noted by my medical professionals off this case. These are the people that I looked for to help me and I will be paying for there services as well. It's just so disheartening that people exist as such, they are supposed to be helpers and in fact added to the pain. I recorded what I could catch of the phone call and I can't even listen to it back as it was so nasty. I just no longer feel comfortable with them. I wouldn't recommend this to others. Not to mention the number that was provided for my new paralegal that I didn't ask for bc it's the supervisor that was so extra rude doesn't return phone calls either apparently. This is just not helping and I truly want someone to listen to the phone call I have times and dates for the latest. I couldn't help myself but just absolutely cry the rest of the evening out of confusion. I just keep repeating these ppl are supposed to be helping.