Client
My step father went in there in may to start the process for his citizenship. He paid all the money up front it was close to $2000 if I'm not mistaken. They promised him that with things changing they will get all his paper work sent off so he could take his citizenship test in October of this year. Fast forward they kept asking my step father for all these documents including birth certificates of his children and old leases from 5-6 years ago and all of that was provided to them. When we call the office we get sent to a call center and never get a call back from a lawyer. Every time we emailed to get some sort of update they emailed back snarky remarks. And this last time when we finally got a call back from a lawyer they said everything was sent out and we should receive an email soon. That was a month a half ago. They then call saying they never received any of the documents that they asked for which is a lie because we have records of everything. They never sent out my step father's paperwork. It is now November and we demanded a full refund because of the unprofessionalism and the lying, and the Job not even being done. We literally went to someone last week and my step father already has an appointment for his fingerprints. If I could them 0 stars I would. Every time we went to the office we were treated poorly and no one seemed to know what they were doing or what was going on.We were refunded $600 of the $2000 and according to them it's because of lawyer fees but they didn't even do anything for them to charge lawyer fees. 0 out of 10 we do not recommended and will not be going back to these rude money hungry people. Highly disappointed!!! UPDATE TODAY NOVEMBER 11,2025 THEY CALLED MY STEP FATHER AND THREATENED TO SUE HIM BECAUSE OF HIS BAD REVIEW!!! I'm sorry what? From what I've seen your reviews are horrible so are you threading to sue everyone that has left a bad review?!?!? Do your job correctly the first time and stop stealing from people lying to them and wasting their time. And I will be going on yelp to leave a review there!! Have the day you people deserve.