Client
I needed a copy of my deceased father's will from almost 10 years ago. The person I spoke with was very helpful and polite. She told me she was going to check in to it and most likely give me a call back by the next morning because it was the end of the day. Well, she called me back in less than 20 mins, told me she had the documents ready for me, and also made an extra copy. When I arrived the next day, my documents were awaiting for me in an envelope with my name on it. Now that's what you call great service and taking care of your clients!