Client
Hired Wes Durham for divorce representation. He failed to give basic guidance and acted like I should magically know everything I needed to do- like I get a divorce every day. When I pointed it out, he got angry instead of helping. His clerks were rude and even blamed me for their mistakes. He bragged about his own house instead of focusing on mine. And despite me arriving 15 minutes early, he left me sitting in the waiting room for over 30 minutes past my scheduled appointment. I paid for legal support and got dismissiveness, arrogance, and wasted time. Retiring or not, clients deserve better. To make matters worse, Mr. Durham delayed releasing my case file after I terminated services until I threatened them with contacting the Kentucky Bar Association, dragging out an already stressful process. I was expecting a refund, however, they wanted to charge me even MORE than what I'd already paid. His final invoice was padded with excessive charges- $75 for a single summary letter and hundreds more for redundant 'review' and 'emails.' Even basic client communication was billed as though it were complex litigation. After I disputed the charges, the firm only waived the remaining balance when I made it clear I was ready to involve the Kentucky Bar Association. That's twice I had to threaten them with the Bar Association, and they caved both times. Beware.