Client
I am starting to wonder if reviews are true. My case manager Leticia is terrible with communication. Every time I try to reach her, she is on another call and doesn't get back to me. I called once yesterday and 3 times today because I need an urgent advice regarding my case, every time I called, she is on the other line apparently or not available. And she didn't reach back to me after 4 calls and messages left for her. And it's the same every time I call. When I first called them, they took all information, seemed very interested and wanted to help and said my case manager and medical team will contact me in 2-3 days. After a long time, I finally called them because I was waiting to see a doctor asap. Medical team said they thought I was out of country (?!) and again I called several times to talk to my case manager for the first time. So far bad experience, I will update if something changes.