Client
Mr. Rouse and Brittany are unprofessional, and non-responsive . They started working on my granddaughters disability case in 2022; never returned calls when messages was left. We was always given some excuse when calling for updates, and had the same response every time we called. I did the work for them to get a sweet check. They didnt even know my granddaughters case was over until I called them. The 1 call we had with Mr. Rouse he told us he would send 'forms for the doctor to complete'. Brittany always had the receptionist to tell us, she would call back after she checked for the SSA updates. My granddaughters case finished by MY hardwork, and they received a sweet 25% for filling out paperwork with theirname on it. My granddaughter had surgeries from birth and they never understood that; it showed in their lack of concern. To this date, NO ONE has called to go over her case or any of the awards she received, BUT they deposited that money in 1 day. Unprofessional. insensitive (my baby is 3 yo). Never cared what my grandchild, her Mom or myself had to go through with medical procedures, and the costs to travel to Atlanta at least 8 or more times in a year. They just did not work in her favor and just did not care. #NEVERAGAIN