Client
I recently had a disappointing experience with Pam Brown, a staff member at the Law Office of Mark Shelnutt and William Kendrick. During a conversation about my case, I was met with rudeness and unprofessional behavior. Despite my calm and respectful demeanor, Pam raised her voice, used inappropriate language, and abruptly ended the call. The manner Pam handled our conversation was unacceptable. While I have had interactions with other staff members who were compassionate and courteous, Pam's behavior fell short of expectations. I hope that the law office will take steps to address this issue and ensure that all clients receive the respect and professionalism they deserve