The Chitwood-Mallory Agency: Allstate Insurance

They make you paid after canceling the insurance with them

Been a customer of Hank Chitwood Agency for nearly 20 years. Since "Mallory" took over, never heard from him once. Always heard directly from Hank 1-2 times per year. First time I had any direct correspondence from "Mallory" was October of 2023 he emailed us to say we would be losing a defensive driver discount. He made errors in who was who in my family and which one of us needed to complete it. It was very confusing, especially since he said it was listed that we had completed the course. If you are looking for the "personal touch" of a small town insurance agency and any semblance of professionalism from the agent, look elsewhere. When I told Mallory that I would most likely look for new insurance after this, his response was "Please do". I'm afraid this has just become an extension of a national chain insurance company that makes you jump through hoops to get their "discounts" and then can't keep up with how to apply them. No longer a customer after 20 years and that makes me sad for what Hank built.

Very helpful. Jim gave us the best price we have found on homeowners insurance. We also switched our vehicles and he improved our coverage for the same rates. Nice people and very good response time.

We have used this agency for nearly 13 years. They are always quick to help and respond. I have been so thankful for them. Yearly, they help us make sure our policy still fits our needs and makes sure we are covered appropriately. We had someone try to take our business, but they couldn't find another agency to match the cost for the coverage. We love our Allstate agency.

We've had to do several claims, and their team is incredible! It was like the adjuster was working for us and we got more than expected, faster than expected. Great team, highly recommend! Jim and Barbara are the best!!!