AxisPro Physical Therapy & Hand clinic - Palm Bay

I recently completed a series of PT sessions at AxisPro Palm Bay location. My therapists Akshay, Jaime and Mac took time with me to help build up my quad strength in prep for a knee replacement. They developed a clear exercise plan that evolved as I progressed. I now have the tools to continue to build up my strength on my own. Will definitely return for my PT rehab after the surgery.

Therapists Erica and Terry are both amazing! They very respectfully, carefully, and professionally treated my right shoulder for several weeks until it healed. This was my 2nd time I got treatment at this clinic. The first time, a couple years ago, Terry took care of my left shoulder with the dedication and knowledge that make him an outstanding therapist. Note: My official name is Jose David Torres, my insurance card only shows Jose Torres, so both Erica and Terry know me by Jose.

The physical therapy staff is very pleasant, although I was only there twice: the first time for the evaluation of need, and the second time for the initial PT session. My impressions are limited; yet, that being said, their approach is similar to other PT facilities where I have had extensive sessions. Technically, I saw nothing out of the ordinary (and I was not given a Plan of Action, a goal-setting and "plan of attack" against which my progress would be measured during and after the completion of my PT. That was, I think (as a professional in the cognitive field of medical practice) a big no-no. Since I saw that the therapy was not being directed toward the indication by my PCP, and since I had done PT previously, I saw no value in continuing. Upon consultation with my PCP, we decided to discontinue the PT, and approach the issue from a different direction (too long to outline). Now here is where I felt that AxisPro worked against my situation. When I informed them (the person who answered the phone call) that I would be cancelling my PT, as per my PCP, I was told that if I did not show up for my appointment (within the 24 cancellation policy), I would be charged $60.00 as a "no-show". I explained that I had suffered an accident, which made driving there questionable. There was NO GIVE in the 24-hour rule (my appointment was at 8am and I called at 12 noon the day before). I have NEVER been given this type of ultimatum by any medical professional's office. I was further told that a "final evaluation" appointment was mandatory, even though I had only had ONE PT session. There was also NO GIVE, and was told that they must provide my PCP with a report. So I was forced to go, or else be faced with a 1-1/2 times the charge over a regular session ($45.00). The "final evaluation" was brief (as per my explanation of the lack of need for it). It was basically useless because they were evaluating NOTHING that reflected any real progress (one PT session proved nothing AND I HAD NEVER EVEN SEEN THE PT PLAN OF ACTION). Finally, my impression was that: 1) AxisPro was simply trying to get money out of me and my insurance company, and 2) there was absolutely no consideration for my particular circumstance (my PCP would not have even expected a final report). I do not think that a medical facility should treat a patient in such a manner (I certainly never do so), given my particular circumstance. I have spoken to the appropriate sources to address this issue.

I have been to several physical therapist over the years for different reasons. Your staff at the Babcock street office are amazing! From the minute you walk into the reception area and are greeted by Jeanna with a caring helpful smile to the two young professional women therapists that assisted me are so friendly, positive, encouraging and caring. I would return to this facility for any therapy needs in the future and will tell my friends about it as well! Thank you for helping me on my journey to becoming as good as I can be

I didn't even make it to therapy with this place. They require that you put a credit card on file in case anything happens for missed appointments. I'm 59 years old never in my life did any type of therapy that I've had in the past required a credit card on file. Now, after reading their other reviews, I can see why they would do that because they take advantage of that even in situations that can't be helped so I would never do business with this place And the fact that without putting a credit card on file, they won't even see you tells you what kind of scams they're running here. I will continue to put reviews on every platform that I see about this disgusting practice.