Client
Not about Ms. Matthew this time -- this one's for Sherry! Receptionists and paralegals are often the unsung heroes of any law office, and today I want to give well-deserved kudos to Sherry, Ms. Matthew's assistant. I recently called the office seeking guidance on a specific area of Elder Law. Sherry followed up with me promptly and handled the situation with impressive efficiency and professionalism. She clearly explained that Ms. Matthew does not handle litigation and, rather than leaving me at a dead end, she went the extra mile by directing me to the appropriate Florida Bar resource to continue my search. Yes, some might say she was simply doing her job -- but it's not just what you do, it's how you do it. Sherry's blend of courtesy, clarity, and care is a rare quality in today's fast-paced world. Her professionalism and politeness stood out, and I truly appreciated the way she conducted herself. Thank you, Sherry -- your efforts did not go unnoticed!