Client
I am not sure where to begin. I am rating and reviewing on my mother's behalf. She is older and without the resources to share her experience. Long story short, she has burning pain to her left foot and was promised improvement with this facility's treatment plan. In the event the treatment plan was ineffective, my mom would only be financially responsible for the equipment. She followed the treatment plan accordingly and actually, the staff failed to provide her the nutritional resources as promised in the beginning. Regardless, mom eats a fairly clean diet and about halfway through the treatment, she started feeling pain in the other foot. She expressed her concerns and told the clinicians the pain to the left foot was not getting better. The nurse manager avoided her to not address her concerns during subsequent visits. At the end of the treatment, the doctor retested her foot, told my mom her measures had improved compared to the initial test and completely ignored my mom's concerns. My mom knows the sensations in her foot haven't changed and just being given the runaround. The pain has only worsen and she just wants to feel better. This team has misled her, ignored her and lack any compassion for my mom's pain. She has almost $10K to pay for a treatment that didn't work, and they refuse to adjust the bill. We are considering legal action and will tell everyone we know to seek treatment elsewhere. This clinic isn't worth the headache or bill.