Client
I retained Akin Law, P.A. in August 2025 to assist with several specific legal matters related to my uncle's long-term care and Medicaid planning. My written request included: Reviewing and amending a letter I drafted to ensure it was properly written and sent to the correct parties. Determining who should send it (possibly from the firm) and by what method (certified mail with return receipt). Drafting a relocation letter to Complex Solutions and The Journey Home for placement in a Medicaid-accepting facility in the Orange Park-Deltona area. Advising on how to spend down his balance in compliance with Medicaid requirements. Unfortunately, none of these items were completed or meaningfully addressed. Between August 8th and September 16th, I sent over seven emails, most of which went unanswered or received only brief confirmation replies. The only substantive discussion occurred on August 20th, when I was advised to "tone down" my letter and divide it into two separate letters for different parties. I was told the firm would revise my letter and return it for review, but no follow-up occurred and the letters were never revised. I terminated services on September 14, 2025, yet still had to follow up with at least six additional calls and seven more emails before finally receiving a refund on October 22, 2025. During this period, I was never provided with a monthly or itemized statement, despite that being a standard expectation. When I eventually received my first and only invoice on October 21, I observed charges for questions about my own retainer and consultation. While that may be technically permissible, it felt unnecessary given that no substantive progress resulted from those exchanges. There also appeared to be a duplicate entry dated August 20, though the firm applied a $300 credit, which more than offset that discrepancy. While Ms. Akin did apologize for the delay, acknowledged that the matter could have been handled differently, and issued the $300 credit, the experience still cost approximately $658 -- and, more importantly, a significant amount of time and effort. Attorneys should value a client's time with the same respect they expect for their own, especially when billing in 1/10-hour increments. Overall, the lack of responsiveness, incomplete work, and absence of follow-through made this a disappointing experience. Clients deserve clear communication, transparency, and professionalism. Based on my experience, I cannot recommend Akin Law, P.A. for those seeking reliable or client-focused legal representation.