Client
My lawyer through here was great! No complaints on him, but I do have a complaint on how the paralegal/accountant handles refunds and customer service! I just went through a divorce and put a retainer down, my lawyer did not use all of the retainer fee, he did explain to me that if the the whole retainer fee was not used then I would be refunded the unused amount that was left. Its been over 70 days, I have not received a refund even though they say one was issued. I have been told that the paralegal would contact me about the issue and then she never did, and then I tried to call and no one answered, I left a message for a call back with an update and never received one. Customer service with the paralegel/accountant that supposably works only at night is very poor or non existent!