Client
My experience was not what I expected, and I was disappointed with the level of service I received. My first appointment/consultation went well. Ashley thoroughly evaluated my condition, explained a treatment plan, and provided hands-on care, including massage. Based on that positive experience, I scheduled a follow-up appointment with her. I arrived five minutes early for my second appointment to allow time for check-in. After checking in, I waited in the waiting area for 15 minutes past my scheduled appointment time without being acknowledged. During this time, several other people entered the waiting room, but no one greeted me. I could see therapists sitting at a rectangular table talking among themselves. Eventually, a student therapist approached me and took me to the communal therapy room. He asked if I remembered my exercises, told me to complete two sets, and then left. After finishing, I sat on a bench for at least five minutes before another student therapist came by, asked if I remembered the second exercise, and instructed me to do two sets of that as well. I was essentially left to complete my exercises on my own. At the end, I received only a very brief massage from a student therapist. Considering I paid a $35 copay, this felt like a poor use of both my time and money. I could have done these same exercises at home on my own, as part of my daily routine. I understand that student therapists are part of the practice, but I specifically scheduled my appointment with Ashley. Seeing her sitting at the communal table talking with other therapists while I was left unattended gave me the impression that patient care was not a priority. Overall, the experience left me feeling overlooked and dissatisfied.