Client
I was referred to seek out education lawyers and this is the first place that I called to see if I had a case. I just got off the phone with them and whoever answered the phone had awful customer service skills. This man was quick to cut me off and did not really allow me to explain my story. I felt very rushed, like I was a number in their system. The more I tried to share the more he cut me off. Even worse I was not able to explain all of the areas that I am seeking legal help in. In the middle of me trying to explain he cut me off a final time, said goodbye then hung up on me mid sentence before I even had a chance to say goodbye. I am shocked at this! I have called a multitude of potential lawyers this past week and nobody has treated me like that! I have been met with nothing but kindness and patience when it comes to potential intakes however Liu & Naime failed in so many ways. If they can't be professional and kind during a phone with a potential new client then I'm left wondering how they handle their actual clients?! The 10 minute conversation I attempted to have with this company has shown me their true colors. In the end I was not even given a referral or any other tips on how to proceed going forward which makes this experience even worse than it already was.