Client
Horrible communication over the phone for months on end, with no communication from the lawyer assigned to the case and no way to obtain clarification or resolution for urgent concerns regarding an active case. Purposeful deceit by phone operators saying they will pass on the message only to call back and be told by an incredibly rude phone receptionist that they never have and do not take messages over the phone nor do they deliver them. Then the phone operator goes on to directly blame us for not knowing this, despite having been informed the exact opposite each of the times we called. They claimed to have so many calls that they would instead assure that the lawyer contact us, which they never did, and to add insult to injury they refused to listen to anything we had to say and continually cut us off mid sentence. We are incredibly upset about this treatment and horrified by the thought that this is how they would represent and treat our case in court. We do not expect this issue of theirs to be resolved anytime soon and wanted to share this experience as a caution for others.