Client
My case was transferred to Sage Law Group from Joseph B. Ryan's office, and unfortunately, the issues with lack of communication continued after the transfer. Despite the change in firms, I experienced the same pattern: unanswered calls and messages, no meaningful updates, and no clear explanation of the status of my case. As a client, I have a reasonable expectation of timely communication, transparency, and diligence none of which have been provided. This matter has now spanned several years, and being repeatedly ignored has caused unnecessary stress and concern about whether my case is being properly handled. An attorney has an ethical obligation to keep clients informed and to act with reasonable promptness. In my experience, those obligations were not met. I strongly advise anyone considering this firm to get all communication expectations in writing and to keep detailed records. If communication and representation standards are not upheld, remember that filing a complaint with the State Bar is an available and appropriate course of action. I will be filing a bar complaint myself.