Dobberstein Law Firm, LLC

I am submitting this statement to document significant concerns regarding the conduct and operational practices of the company. Throughout my attempt to pay off an outstanding balance, I have repeatedly experienced barriers that make it extremely difficult to resolve my account. Despite numerous attempts, the company rarely answers incoming calls. However, they routinely contact me during my working hours, and when I am unable to answer due to professional obligations, they continue to call without regard for the callback times I have clearly requested. When I return their calls outside of work hours, no one answers. This ongoing pattern creates unnecessary hardship and could be considered a failure to provide reasonable opportunities for a consumer to address their account. During one call, I specifically requested to come in person to complete an automatic payment arrangement. I was informed that they "did not have the capacity" to assist with in-person processing. When I asked for clarification as to why in-person service was not permitted, the representative became confrontational. The representative had not introduced themselves at the beginning of the call, which led to an unintentional misunderstanding. Instead of resolving the issue professionally, they indicated they would document the interaction as "argumentative," despite my questions being directly related to the company's policies and procedures. After requesting to speak with a different representative, I was placed on hold for more than 28 minutes. When another representative finally came on the line, she was professional, helpful, and informed me that I could come in person to complete the necessary paperwork, contradicting what I had previously been told. This inconsistency in information, lack of accessibility, and unprofessional treatment of consumers raises serious concerns. The company's communication practices, including ignoring established call-time requests, providing conflicting information, and failing to answer calls reliably, create unnecessary obstacles to resolving financial obligations. Additionally, the tone and conduct displayed by the initial representative were inappropriate and unprofessional. I believe the company would benefit from improved customer service training, clearer internal procedures, and more reliable communication practices. As a consumer actively attempting to resolve my account, I should not be subjected to contradictory information, extended hold times, or demeaning interactions.

They don't have any trouble calling you 3 times a day, but they can't answer their phone or return a call. I paid them in full, and waiting almost a month for proof from them that it's settled. Guess I'll just show the court the transaction where they took my payment. That's my experience. Pester a widow to death as if she hasn't suffered enough.

They never answer the phone or call you back. When they do call back you are on hold for 35 mins and then get disconnected and have to call back. Then when you call back on hold again. They never send any paper work about the collection or the terms. I have paid 2700 on a 7000 collection and my balance was s still over 5600. Was finally told they are charging interest on my collection. They don't care if you go homeless or can't pay any of your other bills you have.

negative stars if possible. They garnished wages never even sent mail, email or phone calls. They have over charged me and refuse to give me a breakdown of cost. They garnished all the money including the extra and refuse to refund the extra they took and refuse to show this as paid in full. Scammers and incompetent individuals here. Never answer phone or return calls either just finally started getting emails a few months ago since 2020 was waiting

This place is full of it! I paid the debt they are allegedly saying I owe and provided proof of payment, the lawyer that reviewed it said it was for a different account!! That is a lie at its self! I only had one account with the company and it was paid even though I provided proof of payment they are continuing to garnish me! On top of that they had a class action lawsuit against them for fraudulently taking people money and garnishing them! They should be out of business like ASAP! So to court we go!