Client
I am thoroughly disgusted with Attorney Chi Nguyen's lack of professionalism and communication. I found her through Yelp in July 2025 with glowing reviews. After a July 4th consultation, I hired her to handle my parenting plan matter (not my protection order, though she gave advice on that too). What followed was one of the worst professional experiences I've ever had. Here are the main issues: Never in court - She never once appeared in person, only via Zoom. We paid her the same as anyone else, yet she didn't show up physically. Unprofessional appearance - On Zoom, she dressed in casual T-shirts, not courtroom-appropriate attire. Paralegal overseas - The paralegal assigned to our case (Bernard) was working permanently out of the country. This made direct communication about our case nearly impossible. Bad legal advice & dishonesty - She advised my child to drop a protection order to "help" with a 50/50 parenting plan, then denied ever giving that advice in court. This damaged our case. Unprepared in court - Judge was visibly frustrated with her lack of preparation and awareness of required next steps. Communication failures - She ignored the client portal (where we receive notifications) and instead sent critical updates by regular email, which caused us to miss deadlines and hearings. Documents were submitted incorrectly and late, resulting in continuances, sanctions, and extra costs we had to pay ($700). Recent failure - For a GAL hearing, financial documents we sent in late August were submitted at the last minute. She failed to consult us on which GAL we preferred, leaving us blindsided in court. We left court feeling defeated every single time. Yesterday's hearing was the final straw--we fired her immediately. Hiring an attorney is stressful enough; you need someone professional, prepared, and communicative. Chi Nguyen was none of these. Do not hire her.