Client
I had read a lot of five star reviews, which is why I choose to work with this firm. However my experience was subpar for sure. Lots of confusion on fees for a small estate amount. I received several bill, with charges for voicemails and overdue fees while is was in contact to resolve my questions about the billing, it took weeks to receive a return call after several phone calls to the office. I believe the paralegal I was working with was out on maturity leave, so if she was in the office maybe things would have been different. But the whole process took a long time with very little communication. I was hoping to receive the same service that were in reviews that I was reading on the site. Maybe I just went up there at a bad time when folks were working from home. This the first time I have gone through probate so I have nothing to compare to. I just wish more communication was involved. The emails I did receive from the paralegal were apologetic and kind. The probate matter was resolved, I just can't get past the lack of communication. That is the reason for 2 stars.