Client
Such a great place! Many of the staff have been here over 10 years, and you can tell they really care -- they treat the residents like family. My own loved ones have stayed here, and I wouldn't hesitate to recommend it again.
Optalis of Whitehall is a skilled nursing facility located in West Michigan. We provide short-term, transitional treatment, rehabilitation and long-term nursing care. Our interdisciplinary team includes clinicians and caregivers who share our dedication to attentive, high-quality care.
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Such a great place! Many of the staff have been here over 10 years, and you can tell they really care -- they treat the residents like family. My own loved ones have stayed here, and I wouldn't hesitate to recommend it again.
My Brother Michael loves it here at SKLD in Whitehall. He is currently here along with Hospice enjoying his time He has day by day. Michael 53 years old has a rare aggressive Lymphoma cancer with no immune system to fight anything. SKLD in Whitehall has been very understanding and supportive by wearing masks and keeping his door closed behind them at all times to help in keeping Michael germ free as much as they can. SKLD in Whitehall has Him feeling welcomed and loved. SKLD in Whitehall are quick to answer your needs and resolve them to the best of their ability. I would highly recommend SKLD in Whitehall to more Family and my Friends. Thank-you ALL Staff and Employees for the awesome continuing care for my Brother Michael Wheeler Rm# 113 THANK-YOU From Michael Wheeler and his Sister Debbie Gordon
The staff was very friendly. Showering of paients was only done if i was there and had to tell them and even then it still didn t get done. My husband had a skin condition and it was imporant gor him to be clean.
SKLD has been and continues to be a great experience for my mother. The staff are professional, caring and supportive as they make every effort to create a happy and healthy environment. My mother has lots of activities to engage in, and really enjoys the daily exercise class and coffee in the beautiful & bright main dining room. The entire place is clean and well maintained. My family feels very comfortable and appreciative that our mother is enjoying life at SKLD. Also, Amber, the administrator is so loving and caring. She really makes Mom feel loved and cared for.
I would never recommend this facility if you have a loved one you would need taken care of. It starts from the top, director will not return calls, holds no one accountable, case managers are worthless and do as little as possible to assist in current or future care. This facility focused on turning beds and collecting insurance funds. No family communication about care, rehab, or patient well being. Oddly the day the insurance ran out our father had miraculously "met" all of his rehab goals that no one was aware of in the first place. We were asked to immediately come get him. And yes, we were more than willing to pay out of pocket. Questions were asked prior to release from hospital to this facility about setting up long-term care, no response from anyone after multiple attempts. And the needed surgery that was postponed over and over again is finally set up to be completed now that he out of facility. Another miracle! I do feel for anyone that has a loved one in this facility currently. Perhaps the employees there may get the chance to experience this level of care for themselves someday. One can only hope for karma to catch up to them.
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