Client
The end result was solid, even though it took awhile to get there. My case worker, Sandra, was absolutely fantastic. She communicated well, was patient, and very kind and helpful. Definitely the best part of my experience. While I really only dealt with Roy Yang two times during the roughly 2 year process from start to finish, both times he was offputting and dismissive. His opening salvo the first time I spoke with him after signing up was basically "whatever your expectations are, lower them", which isn't really what one wants to hear from their attorney at the get-go. The 2nd time I spoke with him, we had a meeting regarding how to move forward with the case, which had basically been in limbo. I questioned why the associated costs of surgery weren't being picked up by the insurance company, to which he alarmingly answered "what surgery"? He then stated he had no information on that doctor's visit and summary, and I needed to call the doctor to get the proper records. I spent 3+ hours of my day off getting these records, signing release forms, and going back and forth with the doctor's office, only to find out that they had them the entire time. He just wasn't organized or prepared properly. He had no real plan to increase the C&R value of my case after the initial appraisal of my case was a low dollar value, as the insurance company had no interest in covering surgery for a C&R. I had to come up with my own plan to get the insurance company to cover the cost of surgery, which ended up working out, luckily. If I had just followed his lead and left him to his own devices, I would have ended up with about half of the value of what I ended up getting. I asked my case worker to just deal with her only from that point forward until we concluded the case. If it wasn't for Sandra and all of her hard work, this case likely wouldn't have gone well. I understand that in order for Workers Comp litigation to be profitable, that these firms need to take on a disproportinate amount of cases. A little more care and attention to detail from the actual lawyers would go a long way here, though. To the individual looking for representation, this is likely going to be their ONLY case dealing with Workers Comp, and it can be an important and life altering experience. The ONLY reason I'm not giving a lower score is due to Sandra and the rest of the office/case worker staff for going so far above and beyond my expectations. They, especially Sandra, were fantastic and really made the experience a positive one, despite my reservations about the attorneys.